Highlights

  • Helldivers 2 faces challenges of player toxicity and server strain as it grows in popularity, requiring proactive community management.
  • The game offers immersive third-person gameplay set in a galaxy under siege, featuring customizable loadouts and cooperative combat.
  • Arrowhead Game Studios is addressing toxicity issues through self-moderation, positive communication tools, and lessons from successful industry leaders.

Arrowhead Game Studios' chief creative officer shared the challenges the studio is facing with player toxicity and server strain in Helldivers 2. The game has garnered significant popularity; however, Helldivers 2's rapid growth has brought about unforeseen community issues.

Helldivers 2 transitioned from its predecessor to offer a more immersive third-person perspective. This squad-based shooter is set in a galaxy under siege by alien forces, where players take on the role of elite soldiers known as Helldivers, tasked with defending their home planet and restoring peace. The game features customizable loadouts and cooperative gameplay, combining strategic planning with chaotic combat against alien hordes.

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helldivers 2 player with planes in background
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In a recent conversation with GamesIndustry.biz, Johan Pilestedt, Arrowhead Game Studios' chief creative officer, shared the challenges the studio is facing with player toxicity and server strain as Helldivers 2 reaches a larger audience. Pilestedt explained that the studio is encountering unprecedented levels of rude behavior and threats from some members of the community. "The big difference now, which is horrifying, is the amount of threats and rude behavior that people in the studio are getting,” Pilestedt remarked. This level of toxicity is a new experience for Arrowhead, necessitating a proactive approach to community management.

Helldivers 2 Devs' Plans to Address Toxicity Issues

Arrowhead is addressing Helldiver 2’s toxicity issues by encouraging self-moderation within the community, providing tools for positive communication, and maintaining open lines of dialogue with players to manage expectations and promptly resolve issues. The studio is also drawing on the experiences of other companies with large player bases, such as Valve, known for managing communities in games like DOTA and Counter-Strike. By observing and adapting successful practices from these industry leaders, Arrowhead aims to create a healthier gaming environment.

The big difference now, which is horrifying, is the amount of threats and rude behavior that people in the studio are getting.

Pilestedt also highlighted the importance of team camaraderie and support in managing the pressures associated with running a highly successful live-service game. With Shams Jorjani taking over day-to-day operations as CEO, Pilestedt is able to focus more on the creative aspects of game development, ensuring that Arrowhead remains independent and committed to creating high-quality co-op games rather than pursuing rapid expansion or acquisition. Arrowhead's strategy involves measured growth that supports game development while maintaining a positive working environment. This approach helps the studio avoid the pitfalls of rapid expansion and the pressures of being a public company. The leadership team is aligned on their goals, feeling confident about the studio's future despite the challenges.

While the success of Helldivers 2 has brought new challenges, Arrowhead is committed to addressing these issues through effective community management. By navigating these challenges, the studio aims to continue delivering enjoyable gaming experiences to its growing player base.